Refund policy

Formelle & Co. Brand Policy

At Formelle & Co., we value timeless elegance, quality craftsmanship, and a seamless customer experience. Each piece is thoughtfully designed to reflect comfort, sophistication, and modern modesty.

Product Quality

Our garments are crafted using carefully selected fabrics with attention to detail and finish. Slight variations in color may occur due to lighting and screen settings.

Orders & Payment

Orders are confirmed upon successful payment verification. In case of Cash on Delivery, orders may require confirmation. We reserve the right to cancel orders due to unavailability or verification concerns.

Shipping

All orders are processed with care and dispatched within the stated timeframe. Delivery timelines may vary depending on location and external factors.

Exchange Policy

We offer exchanges within 10 days of delivery, only in the following cases:

  • Size concerns
  • Damaged or defective items

Items must be unused, unwashed, and returned in their original condition with all tags intact.

No Refunds

We do not offer refunds. Eligible items may be exchanged only.

Care Instructions

To preserve the quality and longevity of your garment:

  • Prefer gentle hand wash
  • Avoid harsh chemicals and bleach
  • Dry in shade

Customer Responsibility

Customers are responsible for providing accurate order details. Formelle & Co. is not liable for delays or losses due to incorrect information.

Policy Updates

Formelle & Co. reserves the right to revise policies at any time without prior notice.